Refund policy

Because each personalized item is created just for you, we’re unable to accept returns or exchanges on products with custom names, dates, or images once production has begun. These pieces are uniquely yours and cannot be resold.

We truly appreciate your understanding and support.

🎁 Holiday Order Help — We’ve Got You Covered

The holidays can be busy, and we want your experience with us to feel easy and joyful.

Didn’t love the item or ordered the wrong size?
No worries at all.

  • Keep the product
  • Enjoy a replacement at 50% off

Just reach out to us within 7 days of delivery, and we’ll help you find the right fit or style

🛠 Something Wrong With Your Product?

We stand behind our quality, and if something isn’t right, we want to fix it.

If your item arrives with a defect or issue, please contact us within 7 days of delivery and include clear photos of the problem. Our Quality Assurance team will review and validate your claim.

Once approved:

  • We’ll make arrangements for the return of the product, and

  • A replacement item will be issued at no additional cost.

Please note: processing and replacement may take a little time. As soon as your new item ships, you’ll receive a new shipping confirmation with tracking details.

Your satisfaction matters, and we appreciate your patience while we make things right. 

Please get in touch with us at www.hellawear.com/contact

📏 Ordered the Wrong Size? 💛 Didn’t Love It? It Happens!

We know—sometimes sizing charts get ignored, eyeballed, or bravely guessed. Totally human.
If you ordered the wrong size, we don’t offer refunds—but we do want to help you end up with something you’ll actually wear.

Here’s our fix:

✨ Keep the original item
✨ Get the correct size as a replacement at 50% off

No need to send anything back. Just contact us within 7 days of delivery, and we’ll help you reorder the right fit at a sweet discount.

Please get in touch with us at www.hellawear.com/contact or email at hello@hellawear.com

To keep things fair for everyone,

we’re unable to offer refunds for incorrect addresses, lost or stolen packages, or orders not picked up before being returned to us.